Tel-Optic Selects Data-Trax Solutions, Video QC System as Standard for Quality Control
McHenry, Illinois- Feb 2, 2009 – Data-Trax Solutions Inc., today announced that Tel-Optic Cable Contracting Services Inc, a provider of buried service wire installation services to the the telecommunications industry for companies such as Charter, WOW, Time Warner, Insight, Comcast, Mediacom, and BrightHouse, has taken steps to extend TQM methodologies to the field services level for the Cable Industry by signing an agreement with Data-Trax Solutions Inc, to advance it’s quality enhancement initiatives. This announcement was made at Data-Trax Solutions headquarters in McHenry, Illinois on Feb 2, 2009. Tel-Optic in partnership with Data-Trax is fully engaged in enhancing current business operations and continues to streamline and standardize best business practices across all organizations. Tel-Optic decision to partner Data-Trax was done to focus on enabling the company to realize its strategic directives, establish standards, compliance, policy enforcement and dynamic management controls.
To that ends, Tel-Optic commitment to quality at every level of the company’s organizations – down to field services personnel, has been taken to a new level. The integration of a wireless video quality control system called VideoQC, that empowers Field technicians to ensure standards are adhered to while mitigating risk and fraudulent claims of loss or damage. Field Technicians utilize mobile phones to shoot a video “journal” of their work and transmit it in real time to Data-Trax.
These videos are then aggregated, geo-tagged, converted, indexed and associated with a customer number and/or work order tracking number. The video quality feeds can be securely accessed by authorized personnel from any web browser. All Video QC feeds are backed up on redundant data servers. “Tel-Optic has focused on becoming our cable customer’s Vendor of choice stated Tom Balacek, Chief Executive Officer, Tel-Optic. “We’re confident that Data-Trax Solutions is the right partner with the right people and technology to enable and further strengthen our market presence.”
Founded in 1990, Tel-Optic is a leader in the buried service wire installation services for the Cable TV Industry; with a goal of offering Cable Operators an improved way of managing their drop burial programs needs through the implementation of technology that compliments existing customer programs and processes. For more information about Tel-Optic and its services, please visit www.Tel-Optic.com
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